This page (and any other documents that are referred to on it) contains the Terms and Conditions on which we supply
any of the products listed on our website Please read these Terms and Conditions carefully before ordering any products from our website. You should be aware
that by ordering any of our products, you agree to be bound by these Terms and Conditions. If you have any
questions or feel unsure about any of the content please contact Customer Service before placing an order. Here’s the terminology: - Contract - means any purchase of items from our site between us and you for which these T&C’s are used for. - Conditions - means the standard T&C’s of the sale, including the Returns Policy and any special terms and
conditions confirmed in writing by us. - Goods - means the products or services which we have sold to you in accordance with our T&C’s - We – means Ash-Print, and “us” and “our” shall hold the same meaning. Within these T&C’s we shall use headings to aid your understanding of the document. If you need to contact us, please contact our Customer Service by email at or by
telephone 01959 563640. Ash Print is available by phone between 09:00-17:00. Any transaction you enter into with us through our website is entered into with Ash-Print B.V., our legal
entity which owns and operates this website for Ash-print. Our official company address is: Unit 1a, Warren Farm, Main Rd, Sundridge, Sevenoaks TN14 6EE United Kingdom. About the use of this website and our communication Accessing our website means that you automatically agree to our Terms and Conditions. If you do not
agree with them then please do not use our website and leave it. Our website is provided to you for your
personal use only. If you choose to access this website from outside the UK you are responsible for compliance with local
laws if and to the extent local laws are applicable. We have made every effort to display the products as accurately as possible but cannot guarantee that the
product images you see displayed on your screen are a totally accurate representation of the actual
merchandise due among other reasons to the technical difference in monitors or screens you may use. By placing an order through our website, you confirm that you are legally capable of entering into binding
contracts, that the personal information which you provide when you register as a customer and place an
order is true, accurate, current and complete in all aspects, and that you do not impersonate any other
person. We make no warranty that the website will meet your requirements or will be uninterrupted, timely or
error-free, that defects will be corrected, or that the site or the server that makes it available are
free of viruses or bugs or represent the full functionality, accuracy, and reliability of the website. As part of our effort to make further improvements to our services we provide to our customers telephone
calls with and by us may be recorded or monitored. We also may monitor incoming and outgoing emails. Our employees and agents are not authorised to make any representations concerning the goods unless
confirmed first by us to you in writing. When placing an order with us you acknowledge that you have
not relied on any such representations which are not confirmed. All specifications, drawings and particulars of weights, sizes and performance issued by us are
approximate only. Making a contract with us When you place an order with us, you are making an offer to buy goods. After receipt of your order we
will send you an order acknowledgement email detailing the products and prices you ordered. If you do
not receive such an email within 24hrs of placing your order please contact our Customer Services. The order acknowledgement email is an acceptance of your order. Acceptance of your order and formation
of the contract will only take place once confirmation has been sent. If your order has not been accepted
you will receive an email from us telling you the reasons why. In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we
will advise you of this. You will then not receive an e-mail acknowledging your order and there will be
no contract between us. Pricing policy All prices shown in the website are in pounds sterling. Where applicable, price may change from time to time.
In case we use a special sale offer price please note that this might be a limited period offer. The price
for goods remains the same regardless of the country of delivery. We take great care in providing you with the right product information and prices. In the unlikely case
that an error in pricing appears in goods that you have ordered we will inform you as soon as possible.
However we shall be under no obligation to fulfil an order for a product that was shown at an incorrect
price. In such a case we will contact you by email. VAT All prices shown in the website are exclusive of VAT at 20%. Delivery charges A charge will be made to cover postage and packaging on all orders sent to single UK mainland addresses.
The delivery charge is not included in the product prices shown. The delivery charge for multiple items
or bespoke orders will be quoted on request. These prices are based on next day delivery following dispatch. We currently do not offer international delivery. The place of delivery is deemed to be the shipping/delivery address that you provide in your order. Please note, due to the current Covid-19 pandemic, returns are not accepted. Payment We currently accept Paypal payments. Description of Products and Availability If an items sells out we will take it off display as soon as possible. If items that you order should
be out of stock, or delayed for any reason, we will try to contact you, or if we receive no response
to our e-mail we will continue to process the remaining items of your order. If an offer is subject to a limited period of availability or is made subject to conditions, this will
be explicitly mentioned in the offer. Cancellation and Return Policy This cancellation policy does not affect your rights when we are at fault – for example, if goods are
faulty of miss-described. Once orders are placed, they cannot be cancelled. Any complaints must be registered with us within 2 days of receiving the order. Longer than this may
result in the complaint not being upheld or rejected. We need to be able to verify the issue was a
result of our production process or courier mishandling, this is why we need the complaint registered
as soon as it is received. All of our products can come personalised to our customers’ specification. As a result of which we are
unable to accept returns. Faulty Goods If there is a problem with the goods please contact us within 2 days to discuss the matter further. If the goods are found to be faulty upon delivery, you may reject the order and claim a full refund
once we have received the order back. If the fault is found later on, or if you delay in making a complaint
beyond the 2 days specified, you may not be entitled to a repair or replacement. If the complaint is
registered with us within the specified time frame, and a replacement is not available, you may claim a
part or full refund of your money back if the complaint is deemed valid. Please see Returns Process for further details. No claim for faulty goods can be made if any of the following applies: damage caused deliberately or
negligence, improper use or careless maintenance, normal wear and tear, damage caused by not heeding,
or incorrectly heeding the user/washing instructions. Returns Process For orders delivered to a UK address, if you want to return any faulty products in line with our Return
Policy, please contact us at When returning the goods you are required to fill
out the Return document that we will have included with your order. We will re-imburse the amount you paid for your purchase with us to your account within 30 days. In the event that the wrong product has been sent to you, we will refund the amount you paid for your
purchase with us including the original shipping costs. Any costs incurred on your behalf for the return
of the wrong item shall also be refunded by us once we have received the goods from you. Complaints Procedure We do our utmost to provide you with the best information, products and services possible. In the case
you do have a complaint or other comment to make please contact us by telephone, email or post at the
earliest possibility clearly explaining the feedback you have. We aim to reply within 24hrs. Data protection, privacy and security For information please see our separate document on Data protection, Privacy and Security. Copyright This website’s content (including text, design, layout, images, and videos) are protected by copyright
and are the property of Ash-print. Any use other than for your own personal and non-commercial use in
line with the transactions and communications between you and us is not allowed without our express
written permission. Liability and Indemnity Nothing in these Terms and Conditions shall exclude or limit our liability for death or personal injury
resulting from our negligence or that of our servants, agents or employees. Our liability for losses you suffer as a result of us breaking these Terms and Conditions is strictly
limited to the purchase price of the product you purchased. Except as set out above and in relation to
our contractual obligations to supply goods and/or services following acceptance of orders placed on our
website, neither we nor any of our agents, affiliates, directors, employees or other representatives will
be liable in contract, tort, negligence or otherwise for any loss or damage whatsoever in any way connected
with your use of the website. We shall not be liable for any indirect, or consequential loss of whatever nature, including damage to
software or hardware, loss of income or revenue, loss of data, damage or loss of business, loss of profits
or contracts, loss of anticipated savings, waste of management or office time however arising and whether
caused by tort (including negligence), breach of contract or otherwise, even if foreseeable or any other
indirect or consequential loss arising out of or in connection with your use of the website (including
without limitation, any such loss arising out of or in connection with any order placed on the website,
whether or not accepted by us). You agree to indemnify us and our agents and officers, directors and employees, immediately on demand,
against all claims, liability, damages, costs and expenses, including legal fees, arising out of any
breach of these Terms and Conditions by you. We may terminate your use of the website immediately if
we consider that you have breached these Terms and Conditions. Jurisdiction These Terms & Conditions and all matters connected with any order you place on our website are governed
by English law and you agree to submit to the exclusive jurisdiction of the English courts in relation
to all matters connected with, or arising out of, the website or any order you place on the website. All dealings between us in connection with our T&C’s and each purchase shall be carried on in the English
language. You may not transfer any of your rights or obligations under these Terms to another person without our
prior written consent, which we will not withhold unreasonably. We can transfer all or any of our rights
and obligations under these Terms to another organisation, but this will not affect your rights under
these Terms. General These Terms apply to our information and offer to you, the agreement between us and any related
communication. We may change our Terms and Conditions at any time, so please do not assume that the
same terms will apply to future orders. In the event of any of these Terms and Conditions to be invalid or unenforceable the remainder of
these Terms and Conditions will remain in place. No waiver by us shall be construed as a waiver of any
proceeding or succeeding breach of any provision. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our
obligations under these Terms and Conditions that is caused by events outside our reasonable control which
includes any strikes, civil commotion, terrorist attack or threat of terrorist attack, , fire, explosion,
flood, other natural disaster, impossibility of the use of public or private transport, impossibility of
the use of public or private telecommunications networks or any acts, decrees, legislation, regulations
or restrictions of any government. If any of these Terms and Conditions are determined by any competent authority to be invalid, unlawful or
unenforceable to any extent, such term, condition or provision will to that extent be severed from the
remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted
by law. These Terms and Conditions and any document expressly referred to in them represent the entire agreement
between us in relation to the subject matter of any contract and supersede any prior agreement,
understanding or arrangement between us, whether oral or in writing. We each acknowledge that, in entering into a contract, neither of us has relied on any representation,
undertaking or promise given by the other or be implied from anything said or written in negotiations
between us prior to such contract except as expressly stated in these terms and conditions. Part 2 – Processing personal data 1) DEFINITIONS The following terms as used in this Data Processing Agreement shall, unless the context clearly indicates
to the contrary, have the meanings set forth in this Clause: "Agreement" means the agreement concluded between Customer and Ash-print to which these terms and conditions
are applicable, including any changes thereto; “Customer” means the person with whom Ash-print concluded the Agreement; "Data Breach" means any breach of security in connection with the processing of Personal Data under the
Agreement that should be notified to the data protection authority and/or data subject as set out in
article 33 and 34 GDPR; “Data Controller” means the data controller as defined under article 4(7) GDPR; “Data Processor” means the data processor as defined under article 4(8) GDPR; “Data Processing Agreement” means article 3 to 9 of this part 2 - processing personal data including
the annexes hereto, which qualifies as a data processing agreement as set out under article 28(3) GDPR; “GDPR” means the General Data Protection Regulation (EU) 2016/679; “Ash-print” means Ash-print United Kingdom B.V.; "Personal Data" means any information relating to an identified or identifiable natural person, obtained
in relation to the Agreement, provided by the Customer under the Agreement via the website to print
on behalf of the Customer; "Processing" or "Process" means any operation or set of operations which is performed on Personal Data,
whether or not by automatic means, as set out in article 4 of the GDPR; and "Sub Processor" means any processor, as defined in the GDPR, engaged by the Data Processor and any processor
engaged by the processor who agrees to Process Personal Data on behalf of the Data Controller. 2) PROCESSING PERSONAL DATA For as far as Customer is the data subject with respect to the Personal Data that Ash-print receives,
Ash-print qualifies as Data Controller with respect to this Personal Data. In that case the Data
Processing Agreement is not applicable. For as far as Customer is not the data subject of the Personal Data that Ash-print receives, Ash-print
will qualify as Data Processor and will Process Personal Data on behalf of the Customer, which qualifies
as a Data Controller, in compliance with the Data Processing Agreement. 3) OBLIGATIONS OF THE DATA PROCESSOR The Data Processor shall: only Process any Personal Data for the performance of the Agreement by reviewing the Personal Data in
the file by receipt in order to check the format and quality of the file, to print the file and to send
that prints to the address provided by the Customer on the order form; against reimbursement of the costs made by the Data Processor, assist the Data Controller in ensuring
compliance with the obligations pursuant to articles 32, 35 and 36 GDPR taking into account the nature
of processing and the information available to the Data Processor; notify the Data Controller, without undue delay after the discovery, about any Data Breach and will
provide the reasonable assistance that the Data Controller needs in ensuring compliance with the obligations
pursuant to articles 33 and 34 GDPR; taking into account the nature of the processing, assist the Data Controller by appropriate technical
and organisational measures, insofar as this is possible and against reimbursement of the costs made by
the Data Processor, for the fulfilment of the Data Controller’s obligation to respond to requests for
exercising the data subject’s rights under the GDPR; and after termination of the Agreement, ensure that Personal Data will be destroyed within 18 months, or if
the Data Controller instructs the Data Processor to do so before the Personal Data is destroyed, return
the Personal Data to the Data Controller. 4) TECHNICAL AND ORGANISATIONAL MEASURES The Data Processor shall taken into account the nature of the processing and the information available
to the Data Processor, adopt and maintain technical and organisational measures, as set out in the
security policy of Ash-print available at Ash-print. The Data Controller warrants that the technical and organisational measures adopted by the Data Processor
are appropriate in conformity with article 32 GDPR for the Personal Data Processed by the Data Processor. 5) USE OF SUB CONTRACTORS The Data Processor is allowed to engage Sub Processors in the context of the Data Processing Agreement.
The list of Sub Processors is available at Ash-print. The Data Processor will notify the Data Controller in the case of any changes concerning the addition or
replacement of Sub Processors. The Data Controllers is allowed to object against such change. If it is
not possible for the Data Processor the engage another Sub Processor in case of an objection, the Data
Controller is entitled to terminate the Agreement. The Data Processor will take reasonable efforts to impose contractual terms on its Sub Processors which
are no less protective than those set out in this Data Processing Agreement. 6) TRANSFER OF PERSONAL DATA The Data Processor may transfer Personal Data to a country outside the European Economic Area
(hereinafter referred to as ‘EEA’) if: the Data Controller instructs the Data Processor to transfer the Personal Data outside the EEA; the Data Processor is legally obligated to transfer the Personal Data outside the EEA; such country offers an adequate level of protection according to the EU ‘white list’ of countries
offering adequate data protection standards; or EC Model Clauses are concluded between the Data Controller and the Data Processor or a Sub Processor,
as set out under article 46, paragraph 2, sub paragraph c and d GDPR; or the transfer is allowed based on another legal ground under Applicable Laws and the Data Controller
has explicitly consented with a transfer based on such legal ground. In case Personal Data is transferred to a Sub Processor located in a country outside the EEA and there
are no EC Model Clauses as set out under clause [6(1)(d)] available that regulates the transfer between
two processors, the Data Controller hereby instructs and authorises the Data Processor to instruct the
Sub Processor in Data Controller’s name and vis-a-vis the Sub Processor’s to conclude EC Model Clauses. 7) CONFIDENTIALITY The Data Processor keeps all Personal Data strictly confidential against third parties and ensures, prior
to the disclosure of Personal Data to its employees, subcontractors or employees of subcontractors, that
these persons are bound by the same conditions of confidentiality. Clause [7(1)] is not applicable for as far as a law requires the Data Processor to disclose Personal Data
or when the Data Controller consents with the disclosure of Personal Data or disclosure is necessary in the
context of the performance of the Agreement with the Data Controller. 8) AUDITS On request of the Data Controller the Data Processor will report to the Data Controller about its compliance
with article 28 GDPR. The Data Processor shall allow for and contribute to audits, including inspections, conducted by the Data
Controller or another auditor mandated by the Auditor to the compliance of the Data Processor of its
obligations under this Data Processing Agreement. Parties will plan a date for the audit in mutual
consultation. The Data Controller shall inform the Data Processor about the audit at least three weeks in
advance. The Data Controller will cover its own as well as the Data Processor’s expenses in connection with the
performance of the obligations under this clause [8]. 9) INDEMNIFICATION The Data Controller warrants that its instructions to the Data Processor are legitimate and that the
Personal Data provided are correct. The Data Controller indemnifies and holds the Data Processor
harmless from all (i) damages; and (ii) fines imposed by regulators, which arises from or in connection
with or pursuant to any act or omission of or the performance the Data Processor’s obligations under
this Data Processing Agreement or any other applicable legislation regarding the protection of personal
data, including the GDPR. *Please note that due to the current Covid-19 pandemic, no returns can be accepted and deliveries may
take longer than expected.